Dantes Work - 1329 Words

Dantes work, in all its complexity and its value, was a contemporary landmark even only if we consider the admiration which Boccaccio sent to him; over the centuries, from Chaucer and Chateaubriand, to Miguel de Unamuno, all the great minds have turned to the model represented by Dante. Although Vita Nuova it is widely known as the most noble manifesto of Italian poetry (Hede, p.34), and the most perfect expression of the sweet new style, a mostly candid and ingà ©nue story of Dantes love for the Florentine Beatrice Portinari, Dante’s name became synonymous with The Divine Comedy. The writer began to write his masterpiece since 1307, before his exile years, and it was the capital work that Dante has developed until the last moment of his†¦show more content†¦How did Dante thought to express this imaginary reality, in such a concrete appearance? It should be added - before giving an answer to this question - that the main purpose of the author was not necessarily to create a work of art, which the audience would simply admire. He wanted to provide first and foremost a teaching tool, to make us - reading his book - to think of ourselves and maybe to place ourselves exactly where we think we deserve. Transposing us in those situations, trying to correct our lives, we can avoid the infernal circles. Dante is not only the writer who thinks that structure, but also the character that passes through Hell (Raffa, 11). He got there because at one point in his life he got lost. Sins are punished by equivalent rules (which in Italian were called the Legge del contrapasso). Each type of sin is punished in an equivalent manner. For example the lustful, those who cheated in love, have betrayed their pair, will fly as birds and will be struck by rocks, without any second of rest. What was their fault in life? They did not stuck with their partners, but have wandered in search of other love affairs, and they struggled to find new carnal pleasures. Now they are not allowed any time off and rest; theShow MoreRelatedSocial Worker And Social Workers1233 Words   |  5 Pageshaving problems at school you re gonna get to see the school counselor. There are eight different types of social workers so whatever problems you might be having try to get a hold one of these superheroes. One of my earliest memories of social work was the film Lilo Stitch where there was a social worker character in the film named Cobra Bubbles. As a social worker he wanted to ensure the Lilo was being well taken care of by her sister Nani who was also really young despite be legally consideredRead MoreHell in Dantes Divine Comedy Essay example1364 Words   |  6 PagesHell in the divine Comedy and Aeneid In Dante’s Divine Comedy, Dante incorporates Virgil’s portrayal of Hades (In The Aeneid) into his poem, and similarities between the Inferno and Hades can be drawn, however Dante wasn’t attempting to duplicate Virgil’s works. Although the Hell depicted in Dante’s Inferno is essentially based on the literary construction of the underworld found in Virgil’s Aeneid, in their particulars the two kingdoms are quite different. Virgil’s underworld is largelyRead MoreInterpretation Of The Translation Of Dante s Divine Comedies1296 Words   |  6 Pageshas been translated from its original work we are faced with the challenge of determining whether or not this translation embodies the true spirit of the work and its original intention. Since a translation is a form of interpretation, we run the risk of the translator assuming that the author used certain word choices to convey a specific meaning, which could lead to an incorrect int erpretation of the work based on the translator’s bias. In reference to Dante’s Divine Comedies unless we can read theRead MoreEssay about The Divine Comedy1224 Words   |  5 Pagesthrough hell, keep going. If you were to describe Dante’s Divine Comedy as simply as possible you would use this quote. However, Dante’s Divine Comedy has never been that simple. Sure, it is about religion and hell and heaven. But it is also about political ideas. The way spirituality and politics commingle in Dante’s world has interested literature fiends and political theorists alike. So what exactly is Dante’s Divine Comedy? How did Dante’s everyday life affect this piece of literature? And mostRead MoreThe Divine Comedy by Dante Alighieri Essays983 Words   |  4 PagesThe Divine Comedy by Dante Alighieri Dante Alighieris The Divine Comedy, Purgatory Dantes The Divine Comedy section of Purgatory is a depiction of Dante and his struggle to reach paradise. He is a character as well as a narrator. The purgatory section deals with the seven deadly sins and Dantes task of cleansing himself on his journey to heaven. He confronts many different people on his journey to self-righteousness, which help and guide him to his destiny. Accompanied by Virgil or reasonRead MoreAnalysis of Dante ´s Inferno Essay1606 Words   |  7 PagesDante’s Inferno is a very important piece of literature. There are many things to be learned from it, from the face value knowledge that Hell is a bad place, to a deeper understanding of how God intended us to live; but the most important lesson to be learned here is the power of allegory. Nancy Thuleen says this about it. â€Å"Dantes portrayal of Hell in the Inferno is an undisputed masterpiece of visual and allegorical imagery, enriched not only by extens ive use of figurative language, but by concreteRead MoreAnalysis Of Over The Garden Wall 970 Words   |  4 Pagesthrough unfamiliar territory in search of a way home, and meet other unusual characters along the way. The show resembles Dante’s own trip to the afterlife in many ways. Over the Garden Wall alludes to Dante’s Commedia through its settings, the characters, and the aspects that the two versions of the afterlife share, all of which implies that the series is based loosely on Dante’s travels in his Commedia. In the opening scene of the show, Wirt and Greg are lost in a forest with no recollection ofRead MoreDante s Inferno And The Divine Comedy1208 Words   |  5 PagesIn Dante’s Inferno and his levels of hell there are many things that we have in common as a person today’s society. This essay will discuss the issues in Dante’s Inferno and The Divine Comedy that are still true to this day as they were back when Dante wrote this comedy. Some views Dante considers are not the same to everyone, but some views are still apparent in today’s society. With these views being common it can be said that Dante’s views are common for people in today’s society. Many peopleRead MoreTheme Of Punishment In Dantes Inferno925 Words   |  4 PagesIn many classic works of literature, heroes venture to the depths of hell. Hell is a place found in literature of all kinds. Why is hell such a common theme found in several literary works? A majority of people believe that there is some kind of hell, and that hell is a form of punishment for things done on Earth after death. Dante Alighieri of Florence in the 1300s created modern society’s viewpoint on hell. He wrote his Divine Comedy, which consisted of Inferno, Purgatorio, and Paradiso. In TheRead MoreAdaptation Of Dantes Inferno914 Words   |  4 Pageskeeping them intriguing. In any case, when the same poem, or a component of a poem is utilized in a new way, it will spark debates on which one is superior. Mary Jo Bang gives an innovative, new interpretation of Dante’s Inferno, represented with illustrations by Henrik Drescher. Dante’s epic lyric and Mary Jo Bang’s translation of the Inferno are both extraordinary and novel vehicles through which to experience a journey. When translating this epic poem from the fourteenth century, Mary Jo Bang had

Lord of the Flies Central Thematic Dichotomy - 922 Words

Lord of the Flies By Alyssa Advano 10SH The theme of the central thematic dichotomy in lord of the flies is conveyed through many ways through out the first three chapters. The once majestic island has begun to seem as if it is only a mask for the true concealed â€Å"beastie.† The seemingly paradisiacal island is very similar to the Garden of Eden as it obtains beauty by the vast amounts of growing foliage such as the â€Å"blue flowers,† â€Å"candlebuds,† and dense green forest. On the crust the cool, calm and peaceful persona is vivid and clear however just below lies the greed and savagery of all man kind which in the biblical story says that evil was exposed through Eve when she gave into temptation and disobeyed god’s commands however, in†¦show more content†¦Also the fact that they took the glasses forcefully without Piggy’s consent is a sign that the children have not only begun to loose respect for items but also for manners which coincides with the theme that the boys are loosing respect for proper behavior and therefore loosing respect for civilization. This again also foreshadows the future because Piggy’s glasses are also broken just like the shattering of civilization on the island. Lastly the fire the boys create begins as a sign of hope, they try to create a signal so someone might rescue them however it slowly turns into a much larger fire than expected and sets fire to some of the trees and eventually kills a young boy. This is Goldings way of saying that even something that has good intentions can quickly turn into something heinous if given the chance. It is foreshadowing the boys development from good natured English school boys to savage, cold, cantankerous monsters of human beings. To conclude on the surface the boys and the island seem, pleasant, empyrean and majestic however, the inner core opposes the outer drastically and surfaces when times are tough. This shows that the primitive barbaric attitudes of our ancestors comes fourth when in a time of crisis and pressure even if we have the greatest of intentions in the end as Golding shows no-one has the ability to deny or defeat ourShow MoreRelatedWho Goes with Fergus11452 Words   |  46 PagesWho Goes With Fergus This poem is about the dichotomy of the thinker and the actor. Yeats, in love with Maud Gonne, was the thinker, the courtly lover -- the one who would brood upon loves bitter mystery. Yeats was Mr. Nice Guy. Yet Yeats wanted to be the actor - the alpha male - the Fergus. Note the sexualized subtext that permeates the poem, who will pierce the deep woods woven shade? Who will drive with Fergus. Finally, we get the reasons to be the alpha male - the man of action, in theRead MoreRastafarian79520 Words   |  319 Pagesperhaps the opportunities for adaptation, through a rational determination of means and ends.20 On the other hand, charisma produces change by effecting â€Å"subjective or internal reorientation,† which may then produce â€Å"a radical alteration of the central attitudes and directions of actions with a completely new orientation of all attitudes toward the different problems of the world.†21 Thus, charisma and rationalization do not really conï ¬â€šict. On the contrary, Webers treatment suggests that ongoingRead MoreOne Significant Change That Has Occurred in the World Between 1900 and 2005. Explain the Impact This Change Has Made on Our Lives and Why It Is an Important Change.163893 Words   |  656 Pagesof our increased recognition and understanding of these processes and their implications for life on the planet, as well as with an overview of some of the measures that have been proposed for bringing them under control. Taken together, the thematic essays included in this collection provide the basis for fashioning a coherent, inclusive, and wide-ranging approach to teaching and thinking about the history of the long twentieth century. As that designation suggests, they surmount the problems

Carl Jung s Theory Of Personality And Psychological Types

In the 1920’s, a Swiss psychologist named Carl Jung devised a theory. Jung didn’t accept the idea that the behaviors of people were random. Instead, he was a firm believer that the differences between individuals were a result of how people use their brains. Jung claimed that â€Å"what appears to be random behavior is actually the result of differences in the way people prefer to use their mental capacities.† (The Myers Briggs Foundation). Jung realized that people typically function in one of two ways, take in information or make decisions, and that people usually are more comfortable alone or around others. With all these observations, Jung wrote a book titled Psychological Types, which introduced the idea of personality and psychological†¦show more content†¦Introverts are people who spend time thinking and reflecting before they act. Their motivation is internal, which might end up closing them off from the world around them. Introverts usually pre fer one-to-one relationships, and only express intimacy with a few family members or close friends. Introverts also love doing activities that allow them to be put in an organizational position. Occasionally, introverts will shut down and close off from all of those around them. Personally, I believe that is a completely accurate description of myself. I also plan out my days ahead of time, and I love being able to put things together. While I sometimes I think that it is a negative thing, I do tend to close off from my circle, which happens to be very small. If I do get to meet my goal of being a teacher, my introversion definitely yields to potential for problems. Getting out of my shell would be a challenge, without a doubt. That being said, my introversion is mostly geared towards others my age. I am usually very comfortable around people that are older or younger than I am, which makes me believe I would probably be okay. Other than having to overcome the challenge of opening u p, being an introvert does have upsides, such as having an urge to get things done. The next part of my INFJ combination is that I am intuitive. Being intuitive means that I able to feel things that seem true by a feeling that is similar to instinct. The intuitive brain wants to be able toShow MoreRelatedSociological Perspective On Psychology : Psychodynamic Psychology1067 Words   |  5 PagesSummarize Major Historical Perspective in Psychology Essay Psychodynamic Perspective- There is four major perspectives in psychology: Psychodynamic, Behaviorism, Humanistic, and Cognitive. Each theory represents a psychology approach to unlock the human mind. A psychology approach is known as a perspective; today there are many different approaches in psychology that contain specified beliefs about the mind and Human Behavior. Individually each perspective is different they have their strong pointsRead MoreBriggs Myers Personality Type - Essay1605 Words   |  7 Pages Briggs Myer’s Personality Type TABLE OF CONTENTS Introduction 3 I. What is the Briggs Myer’s Personality Type test? 4 II. BMPT in today’s mission of Human Resources 5 Conclusion 7 Recommendations 7 Bibliography 8 Websites 8 Books 8 Introduction â€Å"What appears to be random behavior is actually the result of differences in the way people prefer to use their mental capacities† Carl G. Jung (1875 - 1961) Psychiatrist Myers Briggs Type Indicator is basedRead MoreRunning Head : Personality Preferences1189 Words   |  5 Pageshead: PERSONALITY PREFERENCES 1 PERSONALITY PREFERENCES 8 Personality Preferences Margarita Rodriguez Millers College of Nursing Carl Jung Carl Jung whom was born in Kesswil, Switzerland on July 26, 1875 became a famous psychiatrist that founded the school of analytical psychology. Analyzing his introverted and extroverted personality helped him developed the two personality concepts including archetypes and collective unconsciousness. While analyzing the different personalities he beganRead MoreNeo Analytic And Ego Aspects Of Personality Theory Essay1536 Words   |  7 PagesThe quest to discover what makes us who we are has created several different theories of personality. One of the eight aspects of personalities reviewed in this personality theory course is Neo-analytic and Ego Aspect approach to personality theory. The Neo-analytic approach which was derived from a revision to psychoanalytical theory, contains a basic concept of a multi-faceted personality theory, provides beneficial current day applications and does not encourage individuals to turn away from theirRead MoreThe Theory Of Personality Psychology10 19 Words   |  5 Pagesnot like you at all? It’s ironic how a person personality is shaped. Personality is included in basically everyday life. Personality defines a person. Personality is like a big stew mixed with emotions, behaviors, and patterns of thought that truly define a person. Personality Psychology is the study of these different patterns among a group of people or culture. The studies of psychology started from Hippocrates’ theory that argues that personality traits are based on four different sections. ThisRead MoreThe Influences Of C. G. Jung1523 Words   |  7 PagesThe Influences of C. G. Jung Carl Gustav Jung II was a psychiatrist whose theories of the mind challenged the existing dogma. His works with human cognition, the basic structure of the psyche, and association experiments are widely known today in the form of the concepts of the introvert and the extrovert, psychological archetypes, and basic tests of word association. Although many basic principles of psychology today are based upon his original discoveries and theories, they were not conceivedRead MoreCarl Jung s Theory Of The Mind Challenged The Existing Dogma1533 Words   |  7 PagesCarl Gustav Jung II was a psychiatrist whose theories of the mind challenged the existing dogma. His works with human cognition, the basic structure of the psyche, and association experiments are widely known today in the form of the concepts of the introvert and the extrovert, psychological archetypes, and basic tests of word association. Although many basic principles of psychology today are based upon his original discoverie s and theories, they were not conceived without external insight. SocialRead MoreType Talk1269 Words   |  6 PagesType Talk: The 16 Personality Types That Determine How We Live, Love, and Work by Otto Kroeger and Janet M. Thuesen Dell Publishing, October, 1989 Type Talk is a primer on personality preference typing centered on the Myers-Briggs Type Indicator (MBTI). The MBTI is a widely-used test that helps a person begin to understand why people perceive situations differently, communicate different from others, and opt for different activities. The book s authors, Otto Kroeger and Janet ThuesenRead MoreThe Myers Briggs Type Indicator2448 Words   |  10 PagesThe study of personalities is often a complex and daunting task. Trying to determine why people are the way they are, why they do what they do, and how they will react to certain situations has been the focus of many personality assessments. One of the most popular personality assessments being the Myers-Briggs Type Indicator or the MBTI. The core idea of this assessment when being created was to help individuals gain more insight into their personalities. In the words of the creators, KatherineRead MorePsychoanalytic Theory : Psychoanalytic And Psychoanalytic Perspective Essay1300 Words   |  6 Pagesbehavior and personality are effected by the conflict between one’s inner dreams n and expectation of society. Most of this conflict occurs in unconscious, which is outside the knowledge of an individual. Renowned psychologist, Freud established the psychoanalyt ic theory as an explanation for perplexed phenomena such as the meaning behind dreams, slips of the tongue, and behavioral reflex reactions to stressful situations. The unconscious is a primary focus in psychoanalytic theory due to its typical

Narrative Of The Life Of Frederick Douglass - 1405 Words

Life is always compared to be like a roller coaster ride, having its ups and downs. The book Narrative of the Life of Frederick Douglass is an autobiography written by Fredrick Douglass. The book is written from his perspective of being a slave who hoped to be free someday. This autobiography occurs in the years 1835 to 1845 in Boston, Massachusetts. This book shows the roller coaster ride of going from slavery to freedom. In the beginning of this book, there is a preface which is told by a white person named William Lloyd Garrison. The reason for this is because it is stating that everything in the book is true. In this autobiography Frederick Douglass’ main goal is to teach people about the evils of slavery. Two main themes shown in†¦show more content†¦He is given to a man named Edward Covey. In the first months Douglass is whipped and pushed all of Douglass’ energy out of him. This is when Douglass fist fights Edward Covey. Edward Covey was most known for â€Å"breaking slaves. Mr. Covey drained all the desire Frederick ever had of freedom and learning. In the book Frederick describes this fight as, You have seen how a man was made a slave; you shall see how a slave was made a man (65-66). Douglass is later owned by William Freeland for two years. While being enslaved here, Douglass, starts teaching slaves. Although they got many threats the slaves still went to Douglass to be taught. While under Freeland’s ownership Douglass among with other slaves plan their escape, however, somebody betrays them which cause them to be thrown into jail. Consequently, Douglass is sent back to Baltimore to learn the trade of ship caulking.Douglass avoids giving explanations of how he escaped. This was so he could protect the safety of other slaves who will attempt the same rollercoaster ride of escaping slavery. Douglass escaped to New York where he changes his last name Bailey to Douglass. He later marries and moves to Massachusetts. This is when Douglass becomes profoundly engaged in abolitionist movements. The purpose that Frederick Douglass has for writing this book is a political purpose. This purpose was to

Corporate Social Responsibility in Nigerian Oil And Gas Industry

Question: Discuss about the Report OnCorporate Social Responsibility in Nigerian Oil And Gas Industry. Answer: Introduction Corporate social responsibility is a business approach that adds to the practical improvement by conveying the financial, social and natural benefits for all stakeholders. The report portrays the corporate social responsibility of oil and gas industry which shows how the industry control their affluence in the Niger River delta region which is affected by this industry and show how Niger River delta area affected by the impacts of oil and gas industry exploitation. The huge salaries gathering from oil examinations were coordinated through decline improvement and gross screw up by military rulers and government authorities. The most affected gatherings are orchestrated inside the Niger-delta bowl of southern Nigeria. A wellspring of drinking water and top notch calculating have been destroyed by oil spills and has been dirtied each day through the flaring of gas by the colossal oil multinational endeavors. This report focuses on Corporate Social Responsibility (CSR) in Nigerian Oil an d Gas industry and the Niger-River Delta domain which means to incorporate, investigate and proffer proposals and courses of action on how corporate social duty tries by industry can diminish the impacts of youth crabbiness and unavoidable destitution right now synonymous with bundles in the Niger-River Delta areas. Problems in the Niger-River Delta area created by Oil and Gas Exploitation According to Barnea Rubin (2010), Nigeria in Africa is the greatest maker of oil and the six biggest makers on the planet. An expected 2 million barrels a day are extricated in the Niger Delta. Since the area has represented more than 75 percent of the Nigeria's fair profit. The great part of the flammable gas extricated in the oil well in the Delta was flared into the air at a rate of 70 million every day. Oil and Gas industry has seen fifty years of oil misuse and creation exercises in Nigeria which is being cited as the reason for natural destruction and ecological contamination in the oil delivering regions of Nigeria. The main problems faced in the Niger Delta region by Oil and Gas industry are as follows: First, most of the landmass in the oil making territory has been rendered unacceptable for planting social events. The waters have in like way been dirtied and rendered unsatisfactory for sea society. Secondly, the tenants of oil creating ranges encounter singing warmth day by day because of gas flaring. Thirdly, the Nigeria Delta area is the least developed part of Nigeria in terms of social infrastructure and modern socio-economic facilities like electricity and roads. Fourth, neglect by the successive federal governments and the oil companies have promoted poverty in the region. Fifth, thermal gas station in the Niger Delta range represent more than 50percent of Nigeria's power supply but 50 percent of the Niger zone has never observed electric light. Sixth, Oil drilling and pipeline development have had a serious negative effect on indigenous groups, laborers and agriculturists and herders everywhere throughout the world. Constrained removals, the decimation of common and nourishment creating assets are a portion of the across the board infringement and misuse of defenseless individuals' rights to fight for their families and the groups. Impacts of Oil and Gas industry Exploitation on society According to Crane Matten (2016), the multinational organizations working in Nigeria confront a troublesome political and financial condition, both broadly and at the level of the oil creating groups where their offices are found. Progressive military governments have squandered the oil riches which the oil organizations have opened, salting it away in outside financial balances than putting resources into training, well-being and other social venture and blundering the national economy to the point of crumple. The Niger River delta groups have asserted that operations of oil organizations have harmed the material enthusiasm of the people groups of the zones in which they work. The episodes include disagreements regarding legitimate commitments to give pay to claims for harm, for infringement on group land or waters or for getting to rights through cases are frequently framed as far as group rights to a decent amount of the oil riches got from their territory. The associating benefi ts from the non-necessity of laws controlling the oil business which is particularly one-sided to the occupant peoples. Grievances with the oil organizations focus on the appointment utilization of the group of family assets, medical issues or harm to angling, chasing or development ascribed to oil slicks or gas flares and different the operations prompting lost business. Likewise on oil association failure to use satisfactory neighborhood people in their operations or to make benefits for close-by bunches from the advantages that they make prompts turmoil. On the other hand turmoil in the host bunches with oil stream stations being ambushed and staff being summarily seized for free by jobless youths in the Niger River delta regions. Thus, all these impacts of oil and gas industry exploited the Niger River Delta region which results in environmental destruction. Corporate Social Responsibility Initiatives were taken by Oil and Gas industry in Nigeria According to Frynas (2010), the industry formulates their corporate social responsibility in form of Memoranda of Understanding which has gone through the participatory mill of acceptability in order to control their affluence which had a negative impact on the society. For example, Chevron which is a multinational oil and gas producer initiates the strategy on formulating a Global MOU which specifies parameters for project allocation to their host communities. In a case of Schlumberger, a Nigerian organization creates its own social venture which named as Schlumberger Excellence with the aim to prepare schools in the Nigerian areas with the science research centers. They had prepared six schools and have fewer different medications which are concurred with and increased in value by their host groups. In the case of Excel exploration and production company which is also a foreign partnership, the company affirmed that Nigerian region faced many due to community problems because they could see that we were making efforts to achieve all that which was engaged in the Memoranda of Understanding. The industry had concentrated on awarding the scholarship to Nigerian indigent students with priority for those from the area of their direct operations. Thus, all the corporate social responsibility initiatives enable the industry to plan for expansion as exemplified by the theatrics of the Chevron, Excel, and Schlumberger. Also, in the Niger-River delta area of Nigeria, the companies mentioned above who operate on Memoranda of Understanding with their host communities which states they could steadily reach their production targets and projected sales income. Conclusion From this report, it has been concluded that Oil and Gas industry which sits at the center of the supportability talk as it gives most of the universes essentialness sources. The report shows the problems which are faced by the Niger River delta areas. These problems are created by Oil and Gas Exploitation which had a major impact on the livelihood of Niger delta range. The report also shows the impacts of Oil and Gas industry exploitation on the society which includes the political, social and financial condition of Nigeria. Finally, the report describes the corporate social responsibility initiatives which are taken by the industry in order to control the affluence which affects the Nigeria areas and initiate the practices to save the water bodies. The Oil and Gas industry in Nigeria share contacts which must be awarded to capable Nigerian companies for the growth and benefits of economic activities in the oil and gas sector will have multiplier effects in growing the local economy and providing jobs in the growing crop of capable hands. References Barnea, A., Rubin, A. (2010). Corporate social responsibility as a conflict between shareholders.Journal of business ethics,vol. 97, no. 1, pg: 71-86. Crane, A., Matten, D. (2016).Business ethics: Managing corporate citizenship and sustainability in the age of globalization. Oxford University Press. Frynas, J. G. (2010). Corporate social responsibility and societal governance: Lessons from transparency in the oil and gas sector.Journal of business ethics,vol. 93, pg: 163-179.

Joses Authentic Mexican Restaurant free essay sample

Problem Statement: Jose’s Mexican restaurant is a small yet popular spot. Lately they have been losing customers and profits due to service issues. In order to improve the restaurant, Jose’s Mexican Restaurant must provide service that is top-notch, in other words fast, efficient, great testing, convenient and heartwarming. What must the restaurant do in order to improve service? Areas for consideration: Quality at Joses restaurant should be defined by service, value, reliability of the experience and overall customers satisfaction. The quality of a product is defined as whether it fulfills its stated specifications. Customer satisfaction should be at the top priority for the restaurant. Customer satisfaction is the measurement of a product or service that meets or exceeds customers expectations. Therefore, the restaurant should focus on its customers needs and requirements, and strive to exceed their expectations. ` The factors that affect the quality of the service are conformance to specification, value, fitness for use, support and even psychological standard impression. Food should be delivered and served as to be what is promised on the menu.Also, the food should be cooked and prepared properly, to be fresh, clean, and to have exactly the ingredients and flavors that are ordered. Service staff should be neatly dressed and greet customers with a smile; personnel should be experienced and trained to accommodate the customer. Atmosphere is another important area of quality. At Jose’s, keeping with the Mexican themed decor creates the atmosphere for the Mexican prepared dishes. The overall establishment should maintain a level of cleanliness. Waiting areas for customers should be clean and comfortable during the peak times when a waiting to be seated is necessary.The service and meals should be dependable and consistent. Food should be prepared with the best available ingredients, and served quickly and correctly. Wait staff should provide prompt service, serving in the time promised, and make the customers feel unique and special. What are the restaurant’s costs of process failures? – Because of the lack of a waiting area and reservations Jose’s is losing customers that could have been accommodated better. According to the survey conducted an average of 20% of the customers are unsatisfied. Also due to the wait time for the food to be prepared over 30% of the customers are not satisfied.Even a whopping 14% of customers are not happy with how the food tastes, this is maybe due to the ingredients the cook was complaining about. Even the servers have problems a large 12% complained about their servers. When it all comes down to it a whopping 20% of these customers say that the dining experience was not worth the cost. What does this mean? It means that 20% of the customers are not coming back. So as we can see Jose’s Authentic Mexican Restaurant really needs an overhaul. When a process fails to satisfy a customer, the failure is considered a defect.The more servers the easier it becomes to serve the customers. The more space, the less need for waiting to be seated in fact we may place a cozy waiting area for our guests. Renovations also mean you get to have the media evaluate your place again, meaning you’ll get on the paper, which means free advertising. Also a renovation will spark interest in your regular customers and the general public. People will talk about it. They will want to experience the new place. Disadvantages (Weaknesses and Threats)The expansion of space will take a long time, first a space has to be purchased. We are not even sure if the establishments around Jose’s will want to sell space. Then there comes the finances. Is Jose’s Authentic Mexican Restaurant capable of shelling out large enough capital. New employees may be hard to train and not always needed thus accumulating more cost than what is desired. Also what if the renovation and space expansion takes too long and a new Mexican restaurant owned by someone else opens up?Will Jose’s customers remember it, or will they be satisfied with the new-one’s service? All these things must be put into consideration for even an assumed small weaknesses or threat maybe underestimated and can result or turn into a fatal error. Alternative 2 Use a Six Sigma Improvement Model (DMAIC) Six sigma, which relies heavily on the principles of TQM is comprehensive and flexible system for achieving, sustaining, and maximizing business success by minimizing defects and variability in processes.Although Six Sigma Improvement Model is a five step procedure that leads to improvement in process performance, the model can be applied to projects involving incremental improvement to process or to project requiring major changes including redesigning an existence process. The following steps comprise the model: The DMAIC project methodology has five phases: * Define  the problem, the voice of the customer, and the project goals, specifically. * Measure  key aspects of the current process and collect relevant data. * Analyze  the data to investigate and verify cause-and-effect relationships.Determine what the relationships are, and attempt to ensure that all factors have been considered. Seek out root cause of the defec t under investigation. * Improve  or optimize the current process based upon data analysis using techniques such as  design of experiments,  poka yoke  or mistake proofing, and standard work to create a new, future state process. Set up pilot runs to establish  process capability. * Control  the future state process to ensure that any deviations from target are corrected before they result in defects.Implement  control systems  such as  statistical process control,  production boards, and  visual workplaces, and continuously monitor the process. Let us use the Six Sigma Approach: 1- Define. Determine the characteristic of the process output that are critical to customer satisfaction and identify and gaps between these characteristics and the processs capabilities. Get a picture of the current process by documenting it using flowcharts and process charts. At Joses, some of the concern are stated at the survey about customer satisfaction from the service they receive at Joses.The survey shows that 20% of the customers were not happy, and dont consider the service they receive worth the money they pay. Look into the problem thoroughly and see if there are cracks in the system, for example we noticed that Jose’s does not take reservations. 2- Measure. Quantify the work the process does that affects the gap. Select what to measure, identify data sources, and prepare a data collection plan. In Joses case, the survey covers all the major issues that could have direct effect on the business performance. 3- Analyze. Use he data on measures to perform process analysis, applying tools such as Pareto charts, scatter diagrams, and cause-and-effect diagrams, and statistical process control (SPC) tools to determine where improvements are necessary. Joses should analyze the data from the survey in order to address the problem. 4- Improve. Modify or redesign existing methods to meet the new performance objectives. Implement the change. The Joses team should observe the positive achievement in the operation, and should stop the process if there were mismatching. 5- Control.Monitor the process to make sure that high performance level are maintain. Once again, data analysis tools such as pareto charts , bar charts scatter diagram, as well as statistical process control tools can be used to control the process. The selected operational procedure should be revised, and needs to be documented and this process must be firmly held by Joses operational team. In the operation processes, continuous improvement need to be find out for the more better performance from Joses in general and over all catering services. Advantages (Strengths and Opportunities)The Six Sigma Image Model is a thorough study of the problem. Through using this Jose’s will get down to the roots of the problem and maintain the system functioning well. It takes less time and resources to accomplish. It can be started immediately and the results are effective. This approach is not only cost effective but keeps the guessing-game out of the picture. Since this approach is cost-effective the money saved may then be invested in other things such as equipment, advertising or a totally new business depending on the owners judgment. Disadvantages (Weaknesses and Threats)I don’t really see any major flaws here except that it may be too tedious for the less-active folk. A threat can be that another restaurant may be able to use this system better and come out with better results than Jose’s Authentic Mexican Restaurant. Conclusion and recommendation: Alternative 1 – may indeed spark interest and increase sales for an unknown period of time after the restaurant re-opens. However, this method is not cost-effective and will take too much time, effort and capital to set in motion and complete. And it does not take an in-depth look at the problem but only gives a superficial or shallow solution to the problem.With the information collected by Jose’s Authentic Mexican Restaurant it is possible the restaurant is ready to take the Six Sigma Image Model approach. I therefore conclude that Alternative 2 which is to take an in-depth search of the problem through the Six Sigma approach originally developed and made popular by Motorola, USA can be most helpful to solving the problem with service at the said restaurant. This alternative takes a deep meaningful search of the problems, solves it and maintains it. This approach meets the objective of the study, which is to solve the service problem of Jose’s Authentic Restaurant.The importance of investing in a Six Sigma approach are the in-depth research, answers, information and system maintenance t hat will be available after this approach is completed. After all, it is a proven system that has been used by countless successful businesses. Aside from the research valuability, educating your employees with this approach may increase their self-esteem by providing them with information and a tool for success in life. Happy and confident employees result in a better work-ethic, which will then dramatically improve the service performance of Jose’s Authentic Mexican Restaurant.